Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of our platform at cleobetra casino. By opening an account, accessing our services, making a deposit, claiming a bonus or playing any game, you agree to these terms and to the rules that apply to each feature on the platform.

We operate as a casino platform with a broad game catalogue, multiple payment methods and a structured bonus programme. Our services are designed for players who are 18 or older and who are permitted to access the platform under the laws that apply to them.

Please read these terms carefully before using our services. They explain how accounts work, how deposits and withdrawals are processed, how bonuses are awarded, what verification we require, and the limits and responsibilities that apply when you play with us.

2. Who we are

Our platform is operated by NovaForge Ltd. NovaForge Ltd also operates Kingmaker, Casinova, Casombie, ExciteWin, Playzilla, Spybet, Grand Club, CrownPlay, Abu King, Oceanspin, NaoBet, Caspero, Win Rolla, BigClash, Casinado and BetRiot.

We hold a Costa Rica gambling licence. That licence forms part of the legal and operational framework under which we provide our casino services.

Our platform is available in multiple languages, including English, Italian, Finnish, Polish, Norwegian, German, Hungarian, Czech, Greek, Spanish, French, Portuguese and Arabic. The default content locale for this page is English.

3. Eligibility and restricted access

You must be at least 18 years old to use our platform. By registering, you confirm that you meet the age requirement and that you are acting on your own behalf.

We do not permit access from restricted markets, including Comoros. If you are located in, resident in, or accessing the platform from a restricted market, you must not use our services.

You are responsible for ensuring that your use of our platform complies with the laws and regulations that apply to you. Where local rules limit or prohibit access to online gaming, you must not proceed.

4. Account registration and responsibility

To use our services, you may need to register an account and provide accurate, complete and up-to-date details. You are responsible for keeping your login information secure and for all activity on your account.

You must not create more than one account, use false identity details, impersonate another person or otherwise attempt to circumvent our controls. If we identify duplicate, misleading or abusive account activity, we may suspend or close the relevant account and take additional action where needed.

Our platform includes a registration flow and a login area for account access. You should keep your details current so that we can communicate with you and process your account correctly.

5. Games and services

We offer a large casino catalogue with thousands of games from over 80 providers. Our library includes video slots, Megaways, bonus buy slots, progressive jackpots, table games including poker, blackjack, roulette and baccarat, live dealer games with more than 300 tables including over 100 versions of live roulette, and instant win games.

Our games are supplied by recognised providers such as NetEnt, Microgaming, Play’n GO, Pragmatic Play, Evolution Gaming, Nolimit City, Hacksaw Gaming, Red Tiger, Big Time Gaming, ELK Studios, Thunderkick, Relax Gaming, Playtech, Games Global, Yggdrasil, Quickspin, Endorphina, Ezugi, Betsoft, Habanero, Amatic Industries, Spinomenal, Blueprint Gaming, Booming Games, Gamomat, Merkur Gaming, Novomatic, Playson, Spribe, Stakelogic, Swintt, Tom Horn Gaming, Fugaso, Kalamba Games, Mascot Gaming, Iron Dog Studios, Leap, Gaming Corps, GameArt, Onlyplay, Ortiz Gaming, Oryx Gaming, PariPlay, Platipus, Pocket Games Soft, Red Rake Gaming, Revolver Gaming, Skywind Group, SmartSoft Gaming, TaDa Gaming, Turbo Games, Vibra Gaming, Zitro Games, 1x2Games, 3 Oaks Gaming, Apollo Games, Apparat Gaming, Avatar UX, Bally Wulff, BetGames, Betsolutions, BF Games, Caleta Gaming, CandleBets, Casino Technology, ELA Games, Evoplay, Fazi, Felix Gaming, Felt Gaming, G Games, GameBeat, Gamzix, Givme Games, Golden Hero Games, Kiron Interactive, Mancala Gaming, NetGaming, OneTouch Games, PlayPearls, Rogue, Spinmatic Entertainment and Amusnet.

Game availability may vary by device, jurisdiction, provider settings and operational requirements. Some games may be subject to specific rules, feature restrictions or promotional exclusions.

6. Mobile access

Our platform is fully mobile-optimised and runs as an instant-play browser casino on iOS and Android devices. No dedicated app download is required.

You can access games, payments, account management and live chat on mobile. We aim to keep the experience consistent across desktop and mobile browsers, subject to device capability, connectivity and provider availability.

7. Deposits, currencies and payment methods

We support deposits in Euros, US dollars, Canadian dollars, Czech korunas, Australian dollars, Hungarian forints, Swiss francs, New Zealand dollars, Norwegian kroner and Polish zlotys. We also support Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Ripple, Tether, USD Coin, Cardano and Dogecoin for eligible payment flows.

Deposit methods include Visa, MasterCard, Skrill, Neteller, MiFinity, Neosurf, Paysafecard, CashtoCode, SticPay, MuchBetter, Interac, Zimpler, Bank Wire Transfer, Revolut, BLIK, Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Ripple, Tether, USD Coin and Cardano.

For card and e-wallet deposits such as Visa, MasterCard, Skrill, Neteller, MiFinity, Neosurf, Paysafecard, CashtoCode, SticPay, MuchBetter, Interac, Zimpler, Bank Wire Transfer, Revolut, BLIK, Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Ripple, Tether, USD Coin and Cardano, the minimum deposit is 10 euros. We do not charge deposit fees.

Our platform applies operational checks to payment activity. All payment methods must be registered in the player’s own name. You must use only payment methods that belong to you and that you are authorised to use.

8. Withdrawals and cashout processing

We apply defined withdrawal rules to protect the integrity of account activity and to keep payout processing orderly. The withdrawal limit is 500 euros per day and 7,000 euros per month. Players can have up to three pending withdrawals at any time.

Weekend cashouts are not processed. The finance department operates Monday through Friday from 6:00 am to 5:00 pm GMT. There is a pending period of 1 to 5 days.

Withdrawal methods include Skrill, MiFinity, Bank Wire Transfer, Visa, Revolut, SticPay, MasterCard, MuchBetter, Interac, Zimpler, Ethereum, Tether, Bitcoin, Bitcoin Cash, Litecoin, Ripple, USD Coin and Dogecoin.

Withdrawal timing varies by method. Bank Wire Transfer withdrawals take 3 to 7 days. Visa and Revolut withdrawals take 1 to 5 days. SticPay, MuchBetter, Ethereum, Tether, Bitcoin, Bitcoin Cash, Litecoin, Ripple, USD Coin and Dogecoin withdrawals are processed in 0 to 24 hours. We do not charge withdrawal fees.

If we need additional checks before releasing funds, withdrawal timeframes may be affected by verification, payment review or operational controls.

9. Verification and KYC

Verification is mandatory before the first withdrawal. We may ask you to complete KYC checks to confirm your identity, address and payment details.

Required documents include a government-issued photo ID, proof of address and proof of the payment method used. Our aim is to process withdrawals within 24 to 48 hours after verification, and standard review time is up to 3 business days.

You must provide accurate documentation and cooperate with verification requests. If the information you submit is incomplete, inconsistent or unclear, we may ask for additional material before approving a withdrawal.

10. Bonuses and promotions

We offer a welcome package of up to 1,000 euros or 1,500 dollars in bonuses plus up to 350 bonus spins across the first three deposits. The primary offer includes a minimum deposit of 20 euros or dollars, wagering at 35 times the deposit plus bonus amount, a maximum bet of 5 euros or dollars per spin, and an expiry period of 10 days.

The first deposit is a 100 percent match up to 500 euros plus 200 Cash of Egypt spins issued as 20 per day for 10 days. The second deposit is a 75 percent match up to 300 euros plus 100 Cash of Egypt spins awarded instantly. The third deposit is a 50 percent match up to 200 euros plus 50 Cash of Egypt spins awarded instantly.

A minimum deposit of 10 euros or dollars grants one free pick at the Bonus Crab.

For Australia, an alternative welcome package offers up to 5,000 dollars in bonuses plus 350 spins across four deposits.

Our sports welcome offer gives a 100 percent bonus up to 100 euros or 150 dollars with a 6 times rollover on deposit plus bonus at minimum odds of 2.00 for singles and 1.50 per selection for multi-bets, valid for 30 days.

Promotions may be limited to specific markets, account types or gameplay categories. Each offer is governed by its own terms, and we may remove, amend or suspend promotional offers where required by operational, regulatory or risk controls.

11. VIP programme and shop

We operate a VIP programme where withdrawal limits and other benefits vary by tier. Higher VIP levels unlock increased withdrawal limits. The exact benefits available to each tier may change over time and depend on account activity and programme rules.

Our casino shop allows players to exchange coins for casino bonuses and free spins. Coins, rewards and tier benefits are subject to the conditions that apply to the relevant reward system.

12. Security, fair use and platform protection

We use standard SSL encryption for secure data transfers. This helps protect data while it is transmitted between your device and our platform.

You must not interfere with the platform, attempt unauthorised access, use automated tools to exploit our services or engage in any behaviour that compromises fairness, stability or security.

We may suspend, restrict or close accounts where we believe the platform is being misused, where security is at risk or where we need to investigate suspicious activity.

13. Responsible gambling

We want our players to gamble responsibly. Self-exclusion is available and must be requested by email, activated within 24 hours. A self-assessment test is available.

Our platform does not offer deposit limits, wager limits, loss limits, session time limits, cool-off periods, reality checks or withdrawal locks. Because of that, you should monitor your own play carefully and use the tools that best help you stay in control.

We are not registered with any external self-exclusion register. If you need outside help, you can use support resources such as gamblingtherapy.org.

If gambling stops being enjoyable, you should stop playing and seek support promptly.

14. Support and communication

Our support team is available 24/7 via live chat and email at support@cleobetra.com. We use these channels for account help, payment questions, bonus queries and general platform support.

There is no FAQ section on the site, so if you need help, live chat and email remain the main support routes.

We may contact you about your account, verification, payments, promotional communications or important platform notices using the contact details linked to your account.

15. Liability, service availability and changes

We provide our services on an operational basis and may update, suspend or change features, games, promotions, payment options or support processes as needed. Service availability can be affected by maintenance, provider downtime, technical issues, legal requirements or external factors.

You are responsible for reviewing the terms that apply to each service you use. By continuing to use our platform after a change takes effect, you accept the updated terms where permitted by law.

16. Governing framework and final provisions

These terms form part of the contract between you and our platform for the use of our services. They should be read together with our privacy policy, cookie policy, bonus terms, game-specific rules and any other applicable service rules.

Where a specific legal or operational detail requires administrator completion, the relevant internal record controls the final wording and application. Apart from that, the facts stated on this page govern how our platform operates for players who use our services.

If you do not agree with these terms, you should not use our platform or continue with any account activity.